We ship most orders by the next business day and arrive in a timely fashion — but holidays are a hectic time of the year for package delivery. Follow these suggestions to make sure your holiday supplies are delivered to the right place at the right time:

• THE EARLIER YOU ORDER THE BETTER.
Add a 2-3 business day "pad" to regular shipping times. Winter storms, holiday volumes and temporary mail delivery workers can all delay delivery schedules.

• OUR GUARANTEE FOR FAST SHIPPING.
Due to heavy traffic and seasonal weather uncertainties, shippers suspend their guarantees October through December. If you have paid for overnight, 2-day, or 3-day fast shipping, our guarantee to you is that if the shipper is more than one full business day late with your shipment, WE will refund your shipping (regular ground shipping charges are non-refundable).

• BE SURE TO GIVE A COMPLETE SHIPPING ADDRESS.
Take time to check your address is complete. If applicable, please provide the suite or apartment number and any extra bits such as: Street, Ave., Road, NW, SE, etc.

• BE PREPARED IF YOU WON'T BE THERE.
For home deliveries it is up to the discretion of the delivery driver wether or not to leave a package at your door. You can try leaving a note with your signature with instruction to leave it if you prefer. For commercial deliveries FedEx will NOT leave packages at a commercial/business address. If you know you will not be there to recieve your package, please give us an alternate address for shipping.

• IF THERE IS A PROBLEM WITH DELIVERY.
Please contact us right away! We will work with you and the shipper to resolve the situation as quickly as possible.

• IF THERE IS A PROBLEM WITH THE ORDER.
Please contact us immediately. We will do our best to make it right! Click here for more details and FAQ's.

• ASK US FOR YOUR TRACKING NUMBER.
If you placed an order by phone, please call us for a tracking number. We would also be happy to track it for you. If you placed an order online, a tracking number will be emailed to you.

We know that you have clients to care for and serve. We will do our best to serve you well — and get you your products when you need them!