Good Etiquette: 4 Tips to Help Build Your Practice
In our busy world, many people want more than anything else to let
go of their worries and get back in touch with themselves. To do that
in on your table, they will need to feel safe and relaxed with you.
Here's some basic etiquette tips to establish trust and professionalism,
and nurture your practice with a holistic approach to caring for your
clients.
Wear
clean, pressed clothing and keep jewelry simple. Brush your teeth
and practice personal cleanliness and hygiene.
Shake peoples' hands firmly. Use their names,
asking them to repeat it right away if you forget. Your memory for
names will get better if you practice.
Keep your reception area and massage room clean,
uncluttered, simply and soothingly decorated, and free of unpleasant
or conflicting odors (can include scents from candles and other
room perfumes).
You may want to check in with your clients
about the environment, especially about scented products, music and
temperature.
If you can, you or one of your staff
should answer the phone. Answer politely with your business name,
instead of simply "hello."
For
when you can't answer, have a straightforward, easy-to-understand
message on your voice mail including your business name and other
relevant information, such as your hours of business.
Say that
you return calls promptly--and then do it, within 24-hours at
the outside. When you leave messages, always leave your phone
number and the best time you can be reached.
Whenever you return phone calls, adapt what you say to the individual
caller's concerns. Give the caller your complete attention, and don't
try to do other things while they are talking to you. Take the time
to answer their questions and give a brief overview of what will
happen at their appointment, especially if they have never had a massage
before.
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