Well, I’ll tell you, I’m not even tempted to look at my stock portfolio. On the other hand, I’m getting a lot of weeding done. In my own experience, the hard times have been the best launching places for some of my best ideas. When every thing has been shaved down to the core then [...]
Last weekend I came across a great example of what happens when you don’t market consistently. The local house builders had booths at the Olympia Fall Home and Garden Show. They never do that. In years past, all they’ve had to do when a home is finished is to put up a For Sale sign, [...]
My son’s first birthday is this September. This just floors me. It’s not that he’s been on earth for a year so much as that I have carried him, cleaned him, fed him and comforted him for a year. And while some days have mercilessly dragged on (teething, indigestion, February), the year is (*blink*) over. [...]
This entry is a reprint of an email I got just after writing the last two entries about good customer service. Such timing. I have it in it’s entirety because there are a lot of good points made. I spent the whole article vigorously nodding my head and muttering, “yeah” at appropriate intervals.
Dealing with clients who misunderstand an offer or policy takes preparation and practice. A normal first reaction is to bite the bullet, making it clear you’re not happy about it, or to flat out tell the client, “No,” and then deal with the fallout. Either way you feel crummy and walk around in a general [...]
Twenty five years ago there was really only one well-known massage studio in town. They had about eight regular MTs and a long list of Rules. That list was the angriest looking piece of paper I had ever seen. It had all the things this studio was not and did not do. Of course they [...]
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