Natural Touch Marketing's How-To Articles Simple business boosting tips and marketing solutions for massage & bodywork professionals
  • Something Your Massage Clients Want to Hear: Thank you, thank you, thank you

    Filed under Client Relations
    Mar 11

    Thanking your massage clientsWhat do thank you notes do for your massage marketing? How should you write one, anyway? Cindy O. Asks Eileen.

    “I have a question about Thank You cards. I am trying to build my new massage practice and I would like to send Thank You cards to my new clients, but don’t know how to word it.
    Thank you so much,
    Cindy”

    I love thank you cards. Cards, postcards, notes, whatever. They are a great way to show clients your dedication to their health and willingness to go the extra mile.

    They also may be the only handwritten note your client gets all month. Don’t tell me there isn’t a good vibe pay-off there.

    A simple formula to follow:

    1. “Be Yourself”
    Cheeseball, I know. But you need to concentrate on being your professional self when writing your message.

    2. Keep it simple
    Short sentences. Minimal fluff. You want them to read past the words “thank you”.

    3. Remind them
    Remind them of the work you did for them. Remind them you listened and responded to their needs. Remind them of how good/relaxed/flexible they feel now. Remind them that you helped.

    4. Invite them to book again
    You can be obvious: “Call or email to book another session.” Or you can be laid back: “I’m looking forward to seeing you again.”

    5. Contact Information
    Always include it. Either in the note or enclose a business card.

    A thank you note is a good time to give — whether it’s a stretching info sheet or a coupon for an add-on service.

    Sample:

    “Dear [Nice Client] —

    Thank you for coming in to see me. Hopefully we got your [neck loosened up] in time for your [vacation]. If you’d like a reminder of all those stretches we talked about, send me an email. I’ll send you back a [stretching handout].

    I can’t remember if I mentioned I work late on Mondays and Wednesdays. If later times work best for you, call as soon as you feel you need more work. Those times fill up quickly.

    See you soon,
    Cindy.”

    Tagged as:

37 Responses to “Something Your Massage Clients Want to Hear: Thank you, thank you, thank you”

  1. Eileen,
    You nailed it again!
    I encourage therapists to send lots of cards and K.I.S.S. (Keep it simple, silly)

    A hand written is best, but if you are a bigger establishment, have a template on the ‘puter and print it out. (BUT, your computer software must be able to input their name, (so it is not ‘dear friend’) AND you must at least add a hand-written note like, “Glad I could help you feel better!” and sign it.

    ~ Irene Diamond ~
    http://www.MassageSuccess.org

  2. [...] » Something Your Massage Clients Want to Hear: Thank you, thank you, thank you Marketing Matters: M… http://www.naturaltouchmarketing.com/blog/marketing-matters/2010/03/massage-clients-thank-you … 1 day ago view tweet retweet Filter tweets [...]

  3. Thank you for highlighting how important it is for thank you notes, it is something that I don’t do, but have wanted to start but never knew/worried how to word it, but as you same “keep in simple” and “be yourself”, I don’t know why I worried so much!

  4. Glad this inspired you, Paula. What else do you do to stay in touch with clients?

  5. Hi Diana,

    Sorry for delay in replying, I didn’t get a notification of your reply. The other thing I do is a quarterly newsletter (when I remember oops). I must get in the habit of doing it regularly!.

    I so wish you were in the UK as I love your products!

  6. Trackback

    [...]I am no longer certain the place you’re getting your information, but great topic.[...]

  7. Link…

    [...]The total glance of your site is great, let smartly as the content![...]

  8. …[Trackback]…

    [...] What host are you the use of? Can I am getting your associate link for your host? I desire my website loaded up as fast as yours lol[...]

  9. …Awesome website

    http://us-aktienhandel.de/index.php?p=/discussion/2312/where-to-buy-dewalt-d55168-200-psi-15-gallon-120-volt-electric-wheeled-portable-workshop-compressor

  10. …Recent Blogroll Additions

    http://community.cappuccinoathome.com/discussion/68992/purchase-softwood-flooring-in-online

  11. …Recent Blogroll Additions

    http://community.cappuccinoathome.com/discussion/68992/purchase-softwood-flooring-in-online

  12. …Awesome website

    http://www.thetwilight25.com/vanilla/discussion/6758/discount-air-compressor-parts-in-online-store

  13. Look here:

    [...]Great weblog right here! Additionally your website loads up very fast![...]

  14. …Check this out

    [...]Great weblog right here! Additionally your website loads up very fast![...]

  15. …Recent Blogroll Additions

    [...]Great weblog right here! Additionally your website loads up very fast![...]

  16. …Recent Blogroll Additions

    [...]Great weblog right here! Additionally your website loads up very fast![...]

  17. …[Trackback]

    [...]I am now not sure where you are getting your info, however good topic.[...]

  18. …[Trackback]…

    [...]The full look of your website is magnificent, let neatly as the content material![...]

  19. Look here for more:

    [...]you made running a blog glance[...]

  20. …Additional Information ca be found here

    [...]I am now not sure where you are getting your info, however good topic.[...]

  21. …Recent Blogroll Additions

    [...]The total glance of your site is great, let smartly as the content![...]

  22. Look there for more:

    [...]Wow, wonderful blog layout! How long have you been blogging for?[...]

  23. …Additional Information ca be found here

    [...]you make blogging glance[...]

  24. …Awesome website

    [...]I am no longer certain the place you’re getting your information, but great topic.[...]

  25. Message…

    [...]Excellent weblog right here! Additionally your site quite a bit up very fast![...]

  26. …For further Information click here

    [...]Wow, amazing blog layout! How long have you been blogging for?[...]

  27. trackback

    Good website! I really love how it is easy on my eyes and the data are well written. I am wondering how I might be notified when a new post has been made. I’ve subscribed to your feed which must do the trick! Have a nice day!

  28. Google

    Please go to the web sites we follow, which includes this 1, because it represents our picks from the web.

  29. Anal Skin tags

    Anal skin tags are really embarrassing. But you do not need to get embarrassed any more. This video will show you how to get rid of them naturally and safely at home.

  30. Strategies

    [...]always a major fan of linking to bloggers that I enjoy but really don’t get a good deal of link like from[...]

  31. … [Trackback]

    [...] There you will find 91933 more Infos: naturaltouchmarketing.com/blog/marketing-matters/archives/128 [...]

  32. trackback

    What’s up, I wish for to subscribe for this web site to get most recent updates, so where can i do it please help out.

  33. Google

    Although web sites we backlink to beneath are considerably not connected to ours, we really feel they are truly worth a go as a result of, so have a look.

  34. smartphones

    [...]Every when inside a even though we pick blogs that we read. Listed beneath would be the most recent web pages that we pick out [...]

  35. Flight Deals

    [...]that would be the finish of this report. Right here you will locate some web sites that we believe you will value, just click the links over[...]

  36. trackback

    In support of my learning purposes, I all the time used to download the video lectures from YouTube, since it is trouble-free to fan-out from there.

  37. trackback

    I have recently started a site, the information you provide on this site has helped me greatly. Thank you for all of your time & work.

Leave a Reply

You must be logged in to post a comment.