As a society, we expect immediate results. All crimes and social blunders are solved in an hour. The guy gets the girl in 90 minutes. We get hot water on demand and popcorn in three minutes. And health practitioners call back within 45 minutes. Right? Hmm … Maybe not. As a single practitioner, you are [...]
I got to hear Sarah Vowell do a reading in Olympia this weekend. At the end she took questions. Somehow or other she got onto the topic of What it Takes to Be Successful. In high school, Sarah really wanted to be a musician when she grew up. Her music teacher advised her to study [...]
Heather Furby made a grab for sanity this year and more power to her. You’ve heard the story. Hey, I’ve told the story a couple times. After five years in practice, Heather was struggling with the whole phone tag thing. She was always embarrassed not to be able to be more accessible, phone tag went [...]
This entry is a reprint of an email I got just after writing the last two entries about good customer service. Such timing. I have it in it’s entirety because there are a lot of good points made. I spent the whole article vigorously nodding my head and muttering, “yeah” at appropriate intervals.
Dealing with clients who misunderstand an offer or policy takes preparation and practice. A normal first reaction is to bite the bullet, making it clear you’re not happy about it, or to flat out tell the client, “No,” and then deal with the fallout. Either way you feel crummy and walk around in a general [...]
I have a frizzy half-blown dandelion clock perched on my scalp. Some people refer to it as my “hair.” The woman who tends it is remarkable. She has never attempted to give me a “style.” Instead she “shapes” and “prunes.” She speaks my language, she takes time to understand what I want, she gives good [...]
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