How long has NTM been around?
In 1987, this business started out as "Information
for People" offering one little educational massage brochure out
of a home basement. We have long outgrown the name and the basement,
but Natural Touch Marketing is still lovingly owned and operated by
the same folks in the same town.
Are you all massage therapists?
Heather Nicoll, owner and President of Natural
Touch Marketing, is currently a licensed massage therapist in the State
of Washington. Diana Moore also practiced for 14 years doing hospital-based
massage before retiring to be our writer, and is currently a Yoga instructor
for seniors and people living with chronic conditions. The rest of
us try hard to be as knowledgeable as possible about the products we
offer. Click here to find out more about
us.
Do you have discounts for association members
or students?
Though we do not have discounts for association
members or students, we do have significant quantity discounts. You
can combine like products to reach your discount quantities.
What browser should I use on this website?
Our website works best when using the latest versions
of Safari, Chrome,
or Firefox. If you
must use Explorer,
make sure you are using the latest version. (click links to download)
Can I have the products modified to suit my
needs better?
Frequent changes commonly asked for are: personalizing
the front of brochures, changing the text or graphics on specific products,
choosing a different color, etc... We are hoping someday to be able
to offer more customizing of our products, but at present the only personalized
service we can offer is described on our personalization
page. We print our current offerings in quantities of up to 100,000
to make our products affordable.
Other than personalization,
how do people add their own information to your products?
You can attach your business
card, stick on a label, or use a rubber stamp. Labels can be printed
by a local print shop or purchased from various websites. Labels come
in a variety of colors, including metallic, or completely transparent.
If you have a laser or ink jet printer, you can print your own labels
using a wide variety of sizes and colors available at office supply
stores. Rubber stamps can be purchased at most stationery/office supply
stores. If you have camera-ready art, they can even include your logo.
Are your products copyright protected?
Yes. The words and graphics used in our products
are copyright protected. It is illegal to
reproduce our products in
any manner without written permission. This
includes, but not limited to printed materials,
websites and emails. From time to time, a
customer sends us word that someone is using
photocopied versions of our brochures, or
has used text from our brochures in their
own brochures or other materials. Please
respect the copyright on our products to
preserve their value and integrity for the
hardworking therapists who are paying for
and using them as they are intended. If you
are interested in finding out more about
the copyright and our license agreement,
please send us an email or give us a call.
How can I pay?
We accept Visa, MasterCard,
American Express, and Discover (please include card number, expiration
date, name as it appears on the card, and your signature if you are
ordering by mail or fax). With pre-approval
only, we accept check or money orders by mail (US Funds, payable to
Natural Touch Marketing). Your order will be shipped after we receive
your payment.
What is your guarantee?
We want to provide outstanding customer service
because you're a great customer who deserves the best! If there's a
problem with your order we need to know about it right away so we can
help. We will replace defective materials and correct our shipping errors,
all we ask is that you please notify us within 30 days. Give us a chance
to take care of you and we will do everything we can to make it right!
What is your return policy?
If you are not satisfied with your purchase from
us for any reason, please call us right away. We accept returns or exchanges
on most items within 30 days of purchase for a full refund, with no
restocking fee, if received back to us in resellable condition. A 10%
restocking fee will be applied to all products returned past 30 days
of purchase. Discontinued items, clearance items, personalized items
(except in the case of our error) & washed apparel are non-returnable.
You are responsible for the cost of the return shipping and insurance — we
highly recommend you send the package in a trackable manner with insurance
if the value is over $100.
When will my order be shipped?
Most orders are shipped the next business day. For personalized
orders, add 2 weeks for new orders (layout, review, edit & printing);
add 3 days for reorders (printing only). If you order online after business
hours (8am–4pm, Pacific Time, M–F), the order will be processed
the following business day. If you order online Saturday or Sunday,
your order will be processed Monday morning.
What are shipping & handling costs?
Shipping costs are based on weight class and zone.
We do not charge handling fees. If ordering online, your shopping cart
will automatically figure this for you.
How will my order be shipped?
For orders shipped within the U.S., we use
UPS, FedEx and the Postal Service. For our normal ground shipments, UPS/FedEx
for 3-day service, and FedEx for 2-day and overnight
delivery. Please tell us if you know one of these services does not deliver
in your area or if you have a preferred method of shipping.
When can I expect delivery?
Depending on the size of your order and where you live,
most US orders arrive in 3—10 business days. With weekends, 10
business days can actually work out to two weeks. Business cards arrive
within two weeks and are shippied directly from the printer.
Can I get faster shipping?
- Overnight delivery is available for most urban areas of the US.
If you call before noon, Pacific Time, we can often get these out the
same day for next day delivery.
- 2- and 3-day delivery is available in most areas of the US.
- If you order online after business hours (8am–4pm Pacific
Time, M–F), the order will be processed the following business
day.
- If you order on Saturday or Sunday, your order will be processed
Monday morning.
- Please call for more information and costs on your specific order.
What guarantees are there on fast shipping?
What shipping address should I use?
Please give a street address for shipping. UPS and
FedEx do NOT deliver to PO Boxes!
Does someone need to be there to receive the
package?
- At a commercial address, YES. (In general, a commercial
address is a place of business where you do NOT sleep)
- At a residential address, normally not. However, whether to leave
the package when no one is there is up to the discretion of the driver.
You should be sure your address offers a safe and obvious place to
leave your package.
- We are happy to put a note on your package with special instructions
to the driver.
What if my package was damaged?
Let us know right away! Also, be sure to keep the
original box with packing materials & the damaged products as the
shipper may want to inspect them.
Canadian shipping
- You will need to pay in US dollars. You can do this by using a credit
card, using a money order, or writing "US Dollars" after
the dollar amount on your check.
- Packages are sent via the postal service. Our experience shows that
postal service is faster than other ground methods, and avoids the
brokerage fee charged by private shippers.
- Shipping time is 5-14 business days. We can not gaurantee delivery
times.
Tax & duty:
- GST will be charged through your post office on full cost of your
order including shipping fee.
- Duty is exempt on paper goods. 1% duty on multi-media products.
- Prices are subject to changes without notice.
- Exchange Rates: http://www.xe.com/ucc/(rates
subject to change without notice).
|
Clearance Sale
